Privacy Policy
1. Policy statement
The Endowments for Impact Challenge (‘EFIC’, ‘we’, ‘us’) understands that privacy is important to individuals that we have dealings with. EFIC is committed to compliance with the laws that protect personal information including the Privacy Act 1988 and the Australian Privacy Principles. Personal Information means information about an individual which identifies the individual or from which the individual is reasonably identifiable.
This Privacy Policy explains how we may handle your personal information and your privacy rights. The practices outlined in this policy are subject to any rights or obligations we may have to handle Personal Information in accordance with the law.
2. Collection of Personal Information
The types of Personal Information we collect include:
name;
contact details (e.g. email address and telephone number);
identification details; and
records of communications and activity, including records of your interactions with us.
We collect Personal Information in several ways, such as:
directly from you, for example when you submit messages or electronic forms via our website or to email addresses displayed on our website, or provide information verbally on the phone;
from analysis of information we already hold;
from records of communications and activity, as described above;
from public sources;
from third parties, e.g. those listed in section 4 below.
3. What we do with Personal Information
We collect, store use and disclose Personal Information for purposes including the following:
to operate and improve our business and provide our services to you;
to respond to your enquiries and requests;
for recruitment of investment advisors to the Challenge;
where you have consented to its use or disclosure;
for purposes related to our record-keeping, research, planning, service development, security and risk management;
to the extent that we are required or authorised by law to do so, and to defend and exercise our legal rights; and
to provide you with information on EFIC events or products that you may be interested in and that we believe is relevant to you.
4. Who we share Personal Information with
We may share your Personal Information with other individuals or organisations such as:
our employees and contractors;
other grant-making organisations;
third party service providers including organisations that assist us by providing consulting and information technology;
your and our representatives.
5. How we handle email and “Contact us” messages
The content of any email or “Contact us” or other electronic message that we receive, which may include Personal Information, may be monitored by our service providers or our employees for purposes including troubleshooting, compliance auditing and maintenance or where email abuse is suspected.
6. Our website
Our website may use Google services such as Google Analytics from time to time. For more about how Google collects and processes data, and your privacy choices with Google, please see Google’s privacy policy and their information at https://policies.google.com/privacy.
7. Security
We have implemented several measures to protect the security and integrity of your Personal Information in physical and electronic form. Some of the measures include premises security, access controls, firewalls and backups. We store Personal Information ourselves and with the assistance of service providers.
Please be aware that no data transmission over the Internet can be guaranteed as completely secure. So, while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us online and you should do so at your own risk.
8. Access to and correction of your information
If you wish to request access to any Personal Information which we hold about you as a result of our information collection practices outlined in this Privacy Policy, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
You can also request to update and correct your information.
In some circumstances, we may not be required by law to provide you with access or to correction of your Personal Information. In these circumstances, we will provide you with the reason(s) for refusal. If you disagree with our refusal to make a correction, you can request us to take reasonable steps to associate a statement with the information noting your disagreement.
9. Queries and complaints
If you have any questions or feedback about privacy, wish to make a query about your Personal Information or complaint about the way in which we have handled your Personal Information, please contact us.
If you are making a complaint, we may request additional details from you and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.